Protection overview

Hayame does not advertise bundled insurance on the platform today. Hosts should only list cars they are authorized to rent out and insure, and guests should report any new damage or trip issues promptly in Messages or Support.

Trip dates, pricing, messages, uploaded photos, and booking status are retained in the trip record so support can review cancellations, disputes, and post-trip issues consistently.

Identity, phone, and email verification states are shown where available. When a policy breach or misuse report is raised, Hayame may review listing details, trip history, and conversation records before taking action.

If a listing includes a security deposit or trip fee, the amount is shown before checkout and recorded on the booking. Any deduction should be backed by trip evidence or an open dispute.

For accidents or immediate safety issues, contact local emergency services first. Then notify the other party and reach Hayame via Messages, the dispute flow, or support@hayame.com.