Booking policy
Each listing can be set to Flexible, Moderate, or Strict cancellation. The listing policy is shown before payment in checkout and in your bookings view.
Flexible: Best for last-minute changes. Use this for listings that can be rebooked quickly.
Moderate: Balanced terms for both guest and host. This is the default policy for new listings.
Strict: For high-demand listings where late cancellations create higher risk.
Refund outcomes depend on booking/payment status and the selected listing policy at the time of booking.
For urgent trip changes, contact the host in Messages or reach support from the Contact page.
